Delivers excellent post-donation care, support and customer service to organ, tissue and eye donor families including, but not limited to, follow-up calls, referrals for bereavement services, information on relevant social services, etc. Facilitates support groups, grief and bereavement workshops, events and programs. Strengthens relationships with outside organizations such as transplant centers and donor hospitals. Supports and fosters the mission of the organization and it commitment to donation and donor families.
Provides the highest level of follow-up and support services to donor families in compliance with departmental policies and regulatory standards
Responds to donor family inquiries and makes monthly follow-up calls and offers bereavement services to donor families. Researches and updates resources on community and private bereavement services
Maintains confidentiality of all information pertaining to donor families and/or recipients.
Documents all interactions with donor families in EDR and databases.
Performs the timely transfer of mail between donor families and recipients by communicating with other OPOs and transplant centers.
Assists, develops and participates in innovative programs and events to engage and support donor families.
Provides education and presentations at area hospitals, transplant centers and other venues in our service area about the donation process and services offered.
Co-facilitates loss specific bereavement groups.
Updates and maintains donor family social media programs such as Facebook and website.
Master's degree required with excellent written and oral communication skills. LMSW preferred. Previous experience in the area of counseling, crisis intervention, grief and/or bereavement work required. Bilingual (Spanish/English) required. Some events will occur during the evening and/or weeekends.