Responsible for planning, development, and evaluation of the Family Services Department. This includes providing administrative oversight, development and evaluation of the Family Services and Donor Family Services staff. Actively fosters an organizational culture that is based on collaboration, support, and constructive feedback. Provides input as needed into policy development, performance management and other organizational decisions.Maintains 24/7 on call responsibility. Supports and fosters the mission of the organization and its commitment to tissue and organ donation.
Oversees development of an ongoing consent training program for for trained requestors
Ensures effective and efficient allocation of staff and field coordination.
Provides real-time guidance and support to FSC’s relating to donor family support and consent issues.
Develops and oversees both departmental staff meetings for the purpose of debriefing, case study, skill enhancement, peer support, and program development
Maintains accurate and up to date consent statistics for each staff member, reviewing donor and referral activity to ensure quality of practice and level of service in relationship to expected goals.
Ensures that proper documentation is maintained by staff in accordance with regulations and departmental policies.
Ensures that the After Care services are provided in a timely, professional, and sensitive manner and that appropriate documentation is maintained. Establishes dependable, supportive, educational, and informative communication between LiveOnNY and the donor families.
Oversees donor family peer bereavement support .
Maintains current knowledge in field through participation in NATCO, AOPO, APC, and related professional organizations.
Responsible for Supervisory and performance management responsibilities for department’s staff
Works with area hospitals to support ideal approach practices.
Masters in Social Work required. LCSW preferred. Minimum 5-7 years working with grieving families required. Experience with donor families or organ donation preferred.