Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact 

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist. 

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. 

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. 

The Family Support Advocates (FSAs)- provides on-site responses and leads family donation conversations by advocating for organ donation and supports families throughout the process. At its core, Family Support Advocates strive to meet and or exceed the monthly authorization goal to improve Organ Donation through education, supportive services, and relationship building with key hosptial stakeholders.

• Delivers high-quality bereavement support to potential donor families.
• Comfortable speaking fluent spanish to all families.
• Facilitates the opportunity for donation by keeping hospital staff informed regarding the plans and progression of the referral process.
• Offers donation in an empowering and inspiring manner. Responsible for educating potential donor’s Next-of-Kin (NOK) about donation options, status of donor designation, or requesting authorization for donation from legal NOK
• Obtains authorization or disclosure with first person authorization and conducts a uniform donor risk assessment questionnaire (UDRAI) with appropriate NOK/surrogate of the potential organ donor.
• Assess families understanding of grave prognosis and brain death declaration.
• Supports donor families by attending OR in Donation After Circulatory Death Donation (DCDD).
• Works in strong collaboration with hospital personnel, LiveOnNY’s Family Service Lead (FS Lead), LiveOnNY’s Administrator-on-Call (AOC), Referral Administrator (RA), and clinical staff to evaluate and determine the best time to discuss the opportunity for donation with potential donor families.
• Completes accurate, and timely documentation of donor-related activities in computerized confidential donor record, and forms according to established policies and procedures.

Do you have the education and experience to be a Family Support Advocate?

• Bachelor’s degree preferred (not required)
• Relevant working experience:  Patient Services/Relations or Navigator, Sales, Motivational Interview Training, Child Life Specialist, EMT/Paramedic, Customer Service Representative, Crisis Mangement, Substance Abuse Counselor, Health Administrator/ Community Case worker/ Social worker, Nursing-LPN, Educator/Teacher. 
• Certification or license in nursing, social work, grief counseling or crisis intervention preferred.

Preferred skills: Ability to connect with an audience, Strategic Planning, Public Speaking, Active Listening, Ability to collaborate with multi-faceted professionals, Humility, Adaptable, Receptive, Ability to grasp new concepts quickly, Highly Organized, Understand medical terminology, Ability to problem solve, Emotional Intelligence, Mindfulness, Ability to set professional boundaries, Persuasive, Ability to De-escalate, Empathy, Outstanding communication skills, both written and oral.

This role requires frequent travel (valid driver license and own vechicle) and ability to commute to different hospital partners within our service area

LiveOnNY offers a competitive salary & comprehensive benefits package.

• 403(b) deferred annuity
• Medical/Vision/Dental/Life
• Tuition reimbursement
• Paid time Off
• Pet Insurance
• Life Insurance
• Cellular plan discounts
• Auto Insurance discounts

Salary Range: $70,000-$80,000