Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact 

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist. 

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. 

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on

The Clinical Quality Assurance Coordinator:

Under the direction of the Director of Quality Assurance & Process Improvement and the Clinical Quality Assurance Manager, the Clinical Quality Assurance Coordinator is responsible for conducting comprehensive clinical reviews of organ and tissue donor records to ensure compliance with all applicable accreditation, certification, and federal, state, and local regulatory requirements. This role supports LiveOnNY’s mission by upholding the highest standards of quality and regulatory adherence, while aligning individual performance with departmental goals and organizational Key Performance Indicators (KPIs). Through this work, the coordinator plays a key role in improving organ and tissue donation outcomes across LiveOnNY’s Donor Service Area. 

This is an in-office role. Must be able to work rotating holiday and/or weekends as needed. 

Under the supervision of the Clinical Quality Assurance Manager, the Clinical Quality Assurance Coordinator is responsible for ensuring the accuracy, integrity, and confidentiality of donor and potential donor records in compliance with all applicable policies and regulations. The coordinator supports the Quality Assurance management team with tasks related to OPTN reporting requirements, preparation of weekly OPO data reports, quality-related education and training initiatives, policy review and updates, and audit preparation, contributing to the overall effectiveness and compliance of LiveOnNY’s quality systems.

Abides by data review & documentation policies & procedures, including escalation timelines for data access, receipt, correction, and hand-off. Responsible for complete and accurate review of the donor and non-donor records according to policy, protocol, and guidelines. This includes all phases of the review.

Daily and designated weekend/holiday responsibilities of Clinical Quality Assurance Donor in accordance with policies and regulations, including:

Timely and accurate access and receipt of donor medical records from hospitals, external entities and data submission to regulatory agencies.

Assigns and escalates tasks for donor record corrections to the appropriate departments and personnel. Obtains, shares, and responds to positive culture and serology results in compliance with organizational policies and applicable federal, state, and local laws, as well as regulatory and accreditation requirements (e.g., FDA, NYDOH, OPTN, CMS). Ensures accurate and consistent data submission, including timely reporting to LiveOnNY’s designated Patient Safety Contact as required 

Provides accurate and timely post-recovery follow-up with organizational partners to coordinate compliance with access, review, and information sharing.

Under the supervision of the Clinical Quality Assurance Manager, the Clinical Quality Assurance Coordinator performs designated responsibilities, including but not limited to OPTN reporting requirements, preparation of weekly and ad-hoc OPO data reports, delivery of quality initiative education, policy review and updates, and audit preparation. Additionally, the coordinator identifies and escalates barriers to accessing donor records and data transmission to the Clinical Quality Assurance Manager.

Provides relevant information & timelines for Quality-related Occurrences as needed. Report incidents and identify risks to Director of Quality Assurance & Process Improvement and Clinical Quality Assurance Manager for review/submission as potential Occurrences.

Identifies and addresses current or potential internal and external barriers to donor record QA and UNOS documentation, submission, or follow‑up.

Participates in team huddles and collaborative meetings, including meetings with organizational partners such as tissue processors, eye banks, and critical vendors/suppliers.

Optimizes operations by proactively identifying and proposing process‑improvement opportunities to departmental and organizational leadership.

As an employee of LiveOnNY, consistently demonstrates respectful, professional, and inclusive conduct towards colleagues, hospitals, vendors, community partners and our donor and recipient families.

EDUCATION AND/OR EXPERIENCE: 

Required: 

1 yr experience working in a healthcare, medical, or regulatory environment and 1 yr clinical experience in Organ/Tissue Recovery, Hospital, Eye Bank, Tissue Bank or a government health/medical agency is required.

OR

2 yrs experience as a Organ and/or Tissue Donor, Evaluation, or Transplant Coordinator at an Organ Procurement Organization is also preferred.

Bachelor's degree in Healthcare related field 

OR

RN licensure OR CTBS, CPTC, CPHQ, or ASQ-certified.

OR

5+ years QA experience in Organ/Tissue donation/transplantation can be substituted for licensure or certification. 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

LiveOnNY offers a competitive salary & comprehensive benefits package.

• 403(b) deferred annuity
• Medical/Vision/Dental
• Tuition reimbursement
• Paid time Off
• Pet Insurance
• Life Insurance and Disability plans
• Cellular plan discounts
• Auto Insurance discounts

 Salary Range: $68,000-$85,000