Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact  LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.   

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. 

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. 

The Case Development Triage Nurse is a nurse-based clinical intake, evaluation, and case development triage role responsible for receiving and managing potential donor referrals and related potential donor evaluation and management communications to and from donor hospitals. The role serves as the clinical revolving door to LiveOnNY, performing real-time analysis of potential donor cases and coordinating timely activation of downstream LiveOnNY resources in a high-volume, call-based contact center environment.

Serving as the clinical analysis and potential donor evaluation and management coordination lead during assigned shifts, the Case Development Triage Nurse contacts and is contacted by donor hospitals and LiveOnNY personnel to assess current donor potential status; reviews imminent death criteria; clinical indicators; medical records; laboratory data; imaging; and other diagnostics; identifies additional clinical information or diagnostic testing required; and determines next steps in accordance with LiveOnNY protocols.

The Case Development Triage Nurse maintains responsibility for the progression of potential donor cases during their scheduled shift and is responsible for the continuity of donor evaluation and management across the continuum, ensuring accurate documentation, communication, and structured handoff to support continuity of case development across shifts.

SALARY RANGE:  MIN $100,000 | MID $125,000 | HIGH $145,000

ESSENTIAL DUTIES AND RESPONSIBILITIES

Referral Intake, Evaluation & Case Development

• Utilize LiveOnNY call center platforms, telephony systems, CRM tools, electronic donor records, and reporting dashboards to manage a high-volume, call-driven workflow involving continuous incoming and outgoing referral calls and documentation.
• Receive, evaluate, and triage donor referrals and related calls from donor hospitals.
• Proactively contact hospital medical care teams to assess current potential donor/patient status, prognosis, and donor suitability.
• Review and analyze medical records, laboratory data, imaging, and other diagnostic information to assess donor potential.
• Identify additional diagnostics, evaluations, or clinical information required to further determine donor suitability and coordinate requests in accordance with LiveOnNY protocols.
• Identify when clinical and authorization triggers have been met and communicate next steps to appropriate LiveOnNY teams and/or leadership.
• Identify case-specific risks or barriers to donation potential, escalate concerns as appropriate, and support mitigation strategies.
• Maintain continuous, closed-loop communication with donor hospitals and LiveOnNY departments to ensure timely handoff, escalation, and coordination of potential donor cases.
• Notify and coordinate with Family Engagement, Hospital Services, Medical Director, Allocation and Placement, Surgical Recovery, and Clinical Leadership when cases progress or mature.
• Communicate potential donor status changes, anticipated timelines, and operational needs to ensure downstream readiness.
• Manage multiple simultaneous referral calls and donor evaluation and management activities while maintaining accuracy, professionalism, and regulatory compliance.
• Ensure accurate documentation of all donor case activity and structured handoff of active cases at shift transitions to support continuity of case development and patient safety.
• When deployed by LiveOnNY, perform bedside or donor hospital–based clinical or operational support services to support donor evaluation, case development, or continuity of donor evaluation and management.
• Participate in case reviews, quality initiatives, audits, and process improvement activities.
• Maintain required competencies through mandatory training, annual evaluations, and continuing education.
• Support departmental education related to changes in policy, practice, or procedure.
• Precept, mentor, and support new staff as assigned.
• Support a culture of collaboration, accountability, and continuous improvement.
• in high-acuity situations.
• Strong analytical, clinical reasoning, and problem-solving skills.
• Ability to synthesize complex clinical information and make timely determinations.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to prioritize and manage multiple active cases.
• Demonstrated professionalism, ethical judgment, compassion, and attention to detail.
• Ability to collaborate effectively with internal teams and external donor hospital personnel.
• Intermediate computer literacy, including Microsoft Office and comparable clinical and operational systems.

MINIMUM REQUIREMENTS

The Case Development Triage Nurse must be proficient, at a minimum, at performing the role and responsibilities of the Contact Center Coordinator III.

• Active Registered Nurse (RN) license.
• Nursing Degree.
• Demonstrated ability to make sound clinical assessments in high-acuity situations.
• Strong understanding of and commitment to the organ and tissue donation process.

PREFERRED REQUIREMENTS

• Minimum of two (2) years of experience in emergency department, critical care, ICU, transplant services, or organ procurement organization coordination.
• Minimum of 2–3 years of contact center or referral management experience preferred.