Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact 

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. 

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. 

The Senior Director Case Development serves as the senior leader responsible for enterprise-wide case development, regulatory compliance, donor management oversight, clinical and contact center workforce effectiveness. This role ensures alignment throughout case development including call center efficiency and accuracy, proper potential donor review and triage, clinical practice standards, donor optimization strategies, quality improvement initiatives, and regulatory adherence across all case development operations. The Senior Director provides direct leadership to the Directors and Managers for case development, while serving as an integral member of the senior management team. The Senior Director maintains the ability to perform the essential duties of the Director and Clinical Manager as needed. The Senior Director supports and fosters the mission, vision, and core values of LiveOnNY and its commitment to organ and tissue donation.                

All services performed in this role must be conducted in compliance with applicable federal and state laws, regulations, and oversight requirements, including but not limited to CMS Conditions for Coverage, the New York State Anatomical Gift Act (NYS AGA), FDA requirements, OPTN policies, UNet allocation processes, and all applicable LiveOnNY (LVNY) policies, standard operating procedures (SOPs), and directives.

The Senior Director must maintain a residence within LiveOnNY’s designated service area and maintain readiness to travel to assigned donor hospitals in a timely manner, including immediate response upon assignment or reassignment.

Responsibilities include:

• Oversight of evaluation and triage of potential donor referrals and related calls from donor hospitals.
• Oversight of donation suitability determinations
• Monitoring enterprise clinical trends and organ yield performance
• Ensuring collection and submission of required clinical data to regulatory agencies
• Identifying systemic case development performance gaps and implementing corrective actions
• Ensuring confidentiality and regulatory compliance across case development operations.

ENTERPRISE CLINICAL ACCOUNTABILITY

The Senior Director is directly accountable for:

• Enterprise-wide case development (contact center and donation coordination) performance and outcomes
• Adherence to CMS Conditions for Coverage, OPTN/UNOS policies, AOPO standards, and all applicable regulatory requirements
• Consistency and reliability of clinical practice standards across all cases
• Maximization of donor potential while maintaining the highest ethical standards
• Accurate and complete contact center and clinical documentation and reporting

CLINICAL WORKFORCE LEADERSHIP AND PERFORMANCE MANAGEMENT

The Senior Director is accountable for:

• Direct supervision, coaching, and performance evaluation of Directors and Managers for case development.
• Establishing competency standards and capability continua
• Ensuring appropriate contact center and field coverage/staffing schedules
• Supporting professional development and continuing education initiatives
• Hiring, promotion, disciplinary action, and termination decisions consistent with organizational policy.

PROCESS OWNERSHIP AND QUALITY IMPROVEMENT — ENTERPRISE LEVEL

The Senior Director holds enterprise accountability for:

• Development and maintenance of case development procedures and policies
• Continuous process improvement across the donation process
• Collaboration with Quality, Hospital Engagement Services, Family Engagement Services, Allocation and Placement, Surgical Recovery Services, and Data Analytics to evaluate trends
• Oversight of audits, investigations, and corrective action plans
• Translation of findings from performance reviews into sustained operational improvements
• Ensures all education and training is compliant with regulatory standards
• The Senior Director collaborates in defining annual quality improvement goals and monitoring departmental effectiveness measures.

OPERATIONAL OVERSIGHT

The Senior Director supports operational readiness by:

• Providing leadership coverage in the absence of the VP- Case Development
• Responding to occurrences in accordance with organizational policy
• Ensuring timely investigation and follow-up of events.
• The Senior Director is accountable for ensuring coverage structures function effectively and that case-level risks are addressed promptly.

STRATEGIC EXECUTION AND CROSS-DEPARTMENT COLLABORATION

The Senior Director is responsible for:

• Participating as an active member of the senior leadership team
• Assisting in establishing organizational and departmental goals and objectives
• Collaborating with Hospital Services to strengthen hospital relationships and timely donor referral
• Interacting with transplant surgeons, physicians, and transplant centers to maintain high service standards
• Acting as a spokesperson for the advancement of organ donation.

Education and Experience

• Bachelor’s degree in Nursing, Biology, or Medical Sciences required
• Master’s degree preferred
• Minimum five to seven years managerial experience.
• Minimum three years critical care experience required.
• Experience working with regulatory agencies required.
• Current CPTC certification preferred.

Knowledge and Skills

• Extensive knowledge of critical care.
• Understanding of quality improvement principles
• Strong leadership, communication, and presentation skills
• Ability to analyze scientific, technical, financial, and regulatory materials
• Ability to define problems, analyze data, and draw valid conclusions
• Strong decision-making, delegation, and problem-solving skills
• Computer proficiency and operational systems literacy.

LiveOnNY offers a competitive salary & comprehensive benefits package.

• 403(b) deferred annuity
• Medical/Vision/Dental
• Tuition reimbursement
• Paid time Off
• Pet Insurance
• Life Insurance and Disability plans

Salary Range: $153,321- $193,000 annually