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The Senior Director, Clinical Operations is a senior clinical and administrative leadership role responsible for enterprise-wide case development operations coordination, executive leadership support, donor management oversight, regulatory compliance, and administrative excellence across LiveOnNY’s Case Development functions. The position reports directly to the Chief Clinical Officer and provides dedicated operational and administrative support to both the Chief Clinical Officer and the Vice President of Clinical Operations.
Working in close partnership with Clinical Operations Leadership, the Senior...
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The Quality Nurse identifies deceased patient medical records from assigned hospitals within LiveOnNY’s Designated Service Area (DSA) that meet established criteria for review. The Quality Nurse reviews and assesses deceased patient records for missed organ and tissue donation potential, evaluates referral timeliness, and supports LiveOnNY’s internal audit program through donor and non-donor record reviews. The role collaborates with LiveOnNY departments to support high-quality practices and ongoing performance improvement. Clinical functions are limited to record review and audit; this role does not provide direct patient or donor care or make donor-suitability or recovery decisions.
For all assigned...
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The Clinical QA Coordinator performs assigned clinical quality assurance review of LiveOnNY organ and tissue donor records to support record accuracy, completeness, regulatory compliance, and timely post-recovery follow-up. Under the direction of the Senior Director of Quality, the Clinical QA Coordinator reviews donor documentation, obtains missing records, coordinates record corrections, supports authorized information sharing, and escalates issues requiring additional review. The role performs documentation review and coordination; it does not provide direct patient or donor care, independently interpret clinical test results, determine donor suitability, or direct recovery procedures.
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PRIMARY ROLE:
The Funeral Home Liaison serves as primary liaison between LiveOnNY and Medical Examiners and Funeral Service Professionals. The Funeral Home Liaison develops, implements, maintains and evaluates donation strategies within target markets to maximize the number of tissues recovered and transplanted.
The Funeral Home Liaison develops and maintains on-going relationships and collaborative partnerships to
improve communication, problem-solve, and formulate strategies to maximize tissue referrals, consent and
recoveries from these areas.
All services performed in this role must be...
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The Quality Nurse Lead provides day-to-day functional oversight, guidance, and workflow coordination for the Quality Nurse team and is accountable for the timely completion and accuracy of the team’s assigned reviews of deceased patient records for organ and tissue donation potential. The role supports education and training, monitors deadlines and review status, assists with urgent reviews and audit variances, and collaborates closely with the Senior Director of Quality to address escalations from Hospital Services. The Quality Nurse Lead assigns and reprioritizes work within departmental priorities, monitors individual and team performance, provides coaching, and follows through on review deficiencies. The role provides...
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The Senior Director, Compliance & Donor Safety provides advanced administrative, fact-gathering, regulatory research, and analytical support to the Vice President of Compliance and Donor Safety (VP). Under the direction of the VP, the position gathers, organizes, and summarizes information concerning clinical, regulatory, financial, contractual, operational, human resources, and other organization-wide matters. The role requires excellent knowledge of medical terminology, strong administrative and investigation-support skills, and the ability to understand clinical and administrative processes, regulations, and business records. The position also provides functional oversight...
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The Senior Director, Compliance & Donor Safety provides advanced administrative, fact-gathering, regulatory research, and analytical support to the Chief Operating Officer (COO). Under the direction of the COO, the position gathers, organizes, and summarizes information concerning clinical, regulatory, financial, contractual, operational, human resources, and other organization-wide matters. The role requires excellent knowledge of medical terminology, strong administrative and investigation-support skills, and the ability to understand clinical and administrative processes, regulations, and business records. This is a non-supervisory role with no direct reports.
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The Director, Donation Operations Clinical Practice Development (SME) provides corrective action when deficiencies are identified, ensuring adherence to federal and state regulatory standards including CMS Conditions for Coverage, OPTN policies, FDA regulations, and applicable New York State laws.
GOVERNANCE RELATIONSHIP
LiveOnNY maintains a structured governance model separating education system oversight from subject matter expertise to ensure workforce education and training programs remain...
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The Administrative Assistant, Hospital Services, provides comprehensive administrative and operational support to the Hospital Services Department, exercises sound judgment in prioritizing competing demands, maintaining confidentiality, and ensuring that assignments, meetings, and commitments are accurately coordinated and executed. The position requires exceptional organizational skills, attention to detail, professionalism, discretion, and the ability to work effectively in a fast-paced environment where priorities may change rapidly.
Coordinates and schedules appointments (internal & external) gives information to callers and otherwise relieves...
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The TISSUE RECOVERY SPECIALIST II - TEAM LEAD participates as a member of the Tissue Recovery Team at hospital locations and other recovery facilities within the LiveOnNY service area. Complies with LiveOnNY policies and procedures, FDA regulations, AATB standards, OSHA standards, and the standards and procedures of affiliated tissue banks when participating in tissue recovery activities. Incorporates surgical sterile technique during tissue recovery procedures. Supports and fosters the Mission, Vision and Core Values of LiveOnNY and its commitment to organ, eye and tissue donation.
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The DONOR COORDINATOR effectively screens, triages and refers incoming donor related telephone calls in accordance with established procedures. Provides hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls. Utilizes best practice to fully optimize organ and tissue referral and donation potential. Approaches families regarding the process of donation. Obtains consent from the family for tissue donation after presenting the donation option. Coordinates tissue allocation after screening for medical suitability. Supports and fosters the mission of the organization and its commitment to organ and tissue donation. This is a Work From Home position.
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The Information Technology Service Management (ITSM) Engineer Level 1 is responsible for providing first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. ITSM professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.
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The Executive Assistant and Contract Administrator provides comprehensive administrative, contract administration, and operational support to the Office of the Chief Operating Officer (COO). The position is responsible for managing the daily administrative functions of the Office of the COO, coordinating communications, scheduling meetings, organizing travel, administering the contract lifecycle, preparing correspondence and materials, maintaining Executive Office records, and ensuring the efficient flow of information between the COO and internal and external stakeholders.
The position requires a Paralegal Certificate from an accredited...
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The Field Case Development Manager promotes organ and tissue donation for transplantation through onsite leadership of Donation Coordinators, collaboration with hospital partners, and oversight of donor management and organ placement activities. This role ensures operational excellence, staff development, and strong hospital relationships while advancing LiveOnNY’s mission and public awareness of organ and tissue donation. The Field Case Development Manager performs all Donation Coordinator duties as assigned and provides onsite clinical and operational leadership across the department. The role facilitates processes that promote, preserve, and increase organ and tissue donation opportunities by ensuring prompt, accurate,...
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The Hospital Engagement Coordinator is tasked with implementing strategies to enhance performance outcomes in organ and tissue donation within LiveOnNY's service area. The Hospital Services Specialist fosters a culture of collaboration and cooperation among departments to optimize donation outcomes. The Hospital Services Specialist maintains vital relationships with both internal and external stakeholders to drive practice improvements.
The Hospital Services Department serves as LiveOnNY’s primary liaison with hospitals and transplant centers throughout its Donation Service Area (DSA), which includes the five boroughs of New York City and the counties of Dutchess, Nassau, Orange,...
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The Marketing Specialist supports the execution of the organization’s marketing plans, strategies, and related programs/initiatives. Focused on building brand awareness and engagement. Develops marketing materials and content for campaigns and special events. Supports internal and external communications and email marketing efforts. Serves as a guardian of the corporate brand and consumer-facing campaigns. Supports and fosters the Mission, Vision, and Core Values of the organization and its commitment to organ, eye, and tissue donation.
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Supports the implementation of community engagement strategies with a specialized focus on faith-based communities. Serves as a frontline ambassador for LiveOnNY, cultivating relationships with faith leaders and congregations to advance organ, eye, and tissue donation awareness. This role combines outreach expertise with cultural sensitivity, ensuring programs reflect organizational priorities and foster trust within diverse religious communities. The Fatih-Based Community Liaison is expected to adhere to all organizational policies and applicable regulatory obligations, stewardship of resources, confidentiality, and ethical...
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The Community Affairs Liaison for the Westchester/Hudson Valley area will support the implementation of community engagement strategies under the guidance of the Director, Community Affairs. Serves as a frontline ambassador for LiveOnNY, building relationships and delivering culturally responsive outreach programs to advance organ, eye, and tissue donation awareness. This role requires strong interpersonal skills, adaptability, and a commitment to hands-on engagement in diverse communities across the LiveOnNY donor service area. The Community Affairs Liaison is expected to adhere to all organizational policies and...
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Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact
LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.
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Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact
LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.
Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and...